SHIPPING INSURRANCE POLICY

 

Senyda is committed to the timely delivery of your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used to reach your target destination and target delivery date when deemed appropriate. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Senyda within 5 days of receiving your tracking number. For insurance reasons, we cannot reroute or change/update shipping address packages after they have shipped from Senyda. For your protection, Senyda always ensures and registers all items for their full value. Requires that all deliveries are made to a physical business or home address only. So we do not ship to P.O. box addresses. International shipments can be processed online. Customs processes and import duties are the customer's responsibility; please check with your local customs office for information. If you have any questions about our shipping procedures, please send an email to us at support@senydajewelry.com.